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Discussion topic: Fibre broadband regular outage

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This message was authored by Billc1952 This message was authored by: Billc1952

Fibre broadband regular outage

Every morning our Ultrafast fibre drops out for about 30 mins. This means our security cameras go offline. Can anybody give me some indication as to what is going on please?


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This message was authored by jamesn123 This message was authored by: jamesn123 Answer

Re: Fibre broadband regular outage

Posted by a Superuser, not a Sky employee. Find out more

@Billc1952 

Yes it sounds like Eco mode is causing your issue.

@TimmyBGood's Post explains how to manage it

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.

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This message was authored by Highlinder This message was authored by: Highlinder

Re: Fibre broadband regular outage

Posted by a Superuser, not a Sky employee. Find out more

@Billc1952  Does this happen at the same time every morning?



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Billc1952
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This message was authored by Billc1952 This message was authored by: Billc1952

Re: Fibre broadband regular outage

Yes, it seems to be. This has been happening for a couple of years, even before we switched to fibre. Just thought it was the camera system that had a problem. My wife has been ill for a few days and sitting up at night and she noticed the internet goes down and she has to use her phone as a hotspot.

This message was authored by Highlinder This message was authored by: Highlinder

Re: Fibre broadband regular outage

Posted by a Superuser, not a Sky employee. Find out more

@Billc1952 Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101...



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Billc1952
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This message was authored by Billc1952 This message was authored by: Billc1952

Re: Fibre broadband regular outage

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This message was authored by peter-marlow+1966 This message was authored by: peter-marlow+1966

Re: Fibre broadband regular outage

When you  say you  have fibre  broadband, do you have full fibre  to the property,  or just fibre broadband as that is fibre  to the cabinet  in the street  and copper  wire to you house  and your  router  will  be plugged  in to  the open reach  box with  the phone socket  aswell,  if you  have  full fibre  to  the property  then you will  have an o n t box  in the house  and a grey open reach  box outside  the house  

This message was authored by peter-marlow+1966 This message was authored by: peter-marlow+1966

Re: Fibre broadband regular outage

Also sky full fibre  starts at 145mps and goes up to 900mps , what speed  are you  getting  ?

This message was authored by Highlinder This message was authored by: Highlinder

Re: Fibre broadband regular outage

Posted by a Superuser, not a Sky employee. Find out more

@Billc1952Connection has been up for around 183 hours, but that router uptime is a lot. Might be time to give it a re-boot and see if the connection settles down.



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This message was authored by peter-marlow+1966 This message was authored by: peter-marlow+1966

Re: Fibre broadband regular outage

Think you misunderstood  stood  me sky full fibre  has 3 different  bundles the first is 134mps, the second  is 500mps and the three is 900mps ,   I am on full fibre  to  the  property  at 500mps, with a 55inch  sky glass tv , you can if you have Netflix  go on there go to get help, go to check your  network  and do a speed test 

This message was authored by peter-marlow+1966 This message was authored by: peter-marlow+1966

Re: Fibre broadband regular outage

Open the  my sky app  and do a service  check on there aswell  

This message was authored by peter-marlow+1966 This message was authored by: peter-marlow+1966

Re: Fibre broadband regular outage

Also of its  going off at the same time every night  just before  it happens  check the lights  on the optical network  terminal  see if they go off should be 2 solid green and 1 flashing  green, 

Billc1952
Topic Author
This message was authored by Billc1952 This message was authored by: Billc1952

Re: Fibre broadband regular outage

Will re boot and see what happens.

thanks

Billc1952
Topic Author
This message was authored by Billc1952 This message was authored by: Billc1952

Re: Fibre broadband regular outage

@peter-marlow+1966 not sure why you think I have not understood you?

we have full fibre and as you can see from the stats I posted yesterday I am getting 159 mps.

This message was authored by jamesn123 This message was authored by: jamesn123

Re: Fibre broadband regular outage

Posted by a Superuser, not a Sky employee. Find out more

@Billc1952 

Do you have Sky Q? THat could be causing it

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
Billc1952
Topic Author
This message was authored by Billc1952 This message was authored by: Billc1952

Re: Fibre broadband regular outage

@jamesn123 Yes, we do have Sky Q. Do it need to check setting on that? Seems to be about 3 am every morning.

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