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Discussion topic: Fault

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This message was authored by: Tom1232

Fault

I need a technician/ there's a fault I cannot  identify 

 

sky app say speed is 151mbps

 

my device says 34 mbps - and it keeps dropping out 

 

I need urgent fix 

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This message was authored by: TimmyBGood

Re: Fault

Posted by a Superuser, not a Sky employee. Find out more

@Tom1232 wrote:

 

sky app say speed is 151mbps

 

my device says 34 mbps - and it keeps dropping out 

 


The Sky app reports cabled speed delivered to the Hub, not WiFi from it.

 

If you are using a wireless device then that's going to be different.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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