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Discussion topic: Fault
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This message was authored by: Tom1232
Message posted on 07 Jul 2026 10:17 AM
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Fault
I need a technician/ there's a fault I cannot identify
sky app say speed is 151mbps
my device says 34 mbps - and it keeps dropping out
I need urgent fix
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This message was authored by: TimmyBGood
Posted by a Superuser, not a Sky employee.
Find out more
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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Message posted on 07 Jul 2026 10:43 AM
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Re: Fault
@Tom1232 wrote:
sky app say speed is 151mbps
my device says 34 mbps - and it keeps dropping out
The Sky app reports cabled speed delivered to the Hub, not WiFi from it.
If you are using a wireless device then that's going to be different.
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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