WiFi signal

[Wensy]

Last night and this morning some of my devices have not been able to connect to the WiFi. Last night to be able to use the internet on my laptop I had to use my phone as a hot spot. I have had problems with the WiFi connection since I had sky installed. I cannot continue with these issues until the end of the contract. This needs sorting out now or you need to release me from the contract.

[caesarome]

@Wensy 

A poor signal in certain rooms is something that can cause this so try going through this to see if it helps:

https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/...

If not and if you have Wi-Fi Max on your account then Sky will loan up to 3 pods as you can read about here:

https://www.sky.com/help/articles/sky-wifi-max

So you can either call them on 150 from a landline phone or a mobile that has a Sky sim in it or Select "No, I still need help" at the bottom on the above link.

[Daniel0210]

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@Wensy wrote:
This needs sorting out now or you need to release me from the contract.

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@Wensy 
You haven’t contacted Sky by posting here. This is primarily a customer ▶️ customer discussion forum where we try to assist other customers.