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Discussion topic: FTTP - Sky Hub Not Delivered Yet

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This message was authored by Amzap This message was authored by: Amzap

FTTP - Sky Hub Not Delivered Yet

My Sky FTTP is due to be activated tomorrow, Openreach have installed and mounted the box with the fibres outside already, Openreach / Sky are confirmed tomorrow to finish off the install, however if I look at the tracking status from Royal Mail, it's still in the National DC, it was due to arrive on Wednesday. I don't want postal delays holding up my broadband activation.

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This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: FTTP - Sky Hub Not Delivered Yet

Posted by a Superuser, not a Sky employee. Find out more

@Amzap 

 

If it still hasn't arrived alongside your normal mail tomorrow get back to us so we can escalate this to sky for you

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Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

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Amzap
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This message was authored by Amzap This message was authored by: Amzap

Re: FTTP - Sky Hub Not Delivered Yet

Been there since Monday:

 

Tracking history
Monday 09 May 2022
15:00
Item Received
National DC
11:00
Sender despatching item

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: FTTP - Sky Hub Not Delivered Yet

Posted by a Superuser, not a Sky employee. Find out more

@Amzap wrote:

I don't want postal delays holding up my broadband activation.


The optical circuit will be activated to the ONT whether or not there's a router available.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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