Extremely slow wifi but speed tests say its fine. Long term issue

[Etimms89]

I have been expereincing extremely slow wifi for over 12 months now. My speed tests say its fine, as does sky. Its so slow I cannot connect to teams meetings on my laptop. Working from home has become impossible. I have screenshot my router diagnostics below:

[GD1]

@Etimms89  What you have posted the community can't use, please can you post your router stats so the forum can advise on any issues. This link explains how to do that https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#

[Etimms89]

Hi, thanks for responding.

Hopefully the below works this time?

[GD1]

@Etimms89  You've posted the same image which isn't your router stats, have you followed the steps to the very end as per the link posted?

[Etimms89]

I think ive got it now, the prompts are a bit different for me, see below:

[jamesn123]

@Etimms89 

For starters give your router a reboot as its been up for 2 months. 

I notice you are on ADSL broadband which is becoming quite outdated and certainly is not appropriate to be WFH on. Is there no Fibre available to you?

[Etimms89]

Hi @jamesn123 

Thankyou ill give it a reboot. Sadly no fibre at my end of the street... 

[jamesn123]

@Etimms89 

In that case you may want to consider using ethernet to WFH on as it'll make the most of your connection

[cookiemonsteruk]

@Etimms89 

Could you enter your  full address below and post the table after removing your address from the image

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

[Etimms89]

Hi @cookiemonsteruk 

Thanks for responding! See below: 

[Etimms89]

Hi @jamesn123,

I will try my ethernet. If this doesnt work and neither does the reboot - do you think there is any point in trying a different modem?

[cookiemonsteruk]

@Etimms89 @Etimms89 

Are you in a rural location . At the minute you are on the fastest connection you can get . I am afraid you would would have to try and ethernet as many devices as you can 

[jamesn123]

@Etimms89 

A different router could improve the WiFi experience slightly but not drastically.