No internet connection

[Karine]

No internet connection, tried all of the trouble shooting and nothing has worked

[Daniel0210 · Accepted solution]

@Karine 
If you haven’t done it already use the below link to check to see if there are any outages nearby https://www.sky.com/servicechecker
(This should determine if there's an identified fault affecting multiple households)

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If the service checker is still not telling you that Sky are aware you may need to call them to report it (dial 150 free from your Sky Talk landline).

Any Openreach visit that’s required is likely to be delayed due to the disruption from the recent storms.

[Karine]

Hi,

Thank you for this. I have tried each of these and nothing has worked. I have an engineer coming out to me on Wednesday now.

I appreciate your support.

Kind regards,

Karine