No internet connection

[Ruth80]

Mac computer cannot connect to WiFI. Sky online checks say there is no outage, Hub is connected with 149Mb and 'everything looks fine'. No internet connection to computer for the past 3 days. All cables have been checked, Hub's white light is on. Mac connects to internet via 4G on my phone, but cannot find the Sky WiFi. Service was activiated 12 days ago, everything was fine until 3 days ago. Hve shut down and re-started both Mac and Hub multiple times, and gone over the settings on the Mac many times. 

[Addie15 · Accepted solution]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.