Ethernet cable constantly disconnects from PlayStation network

[Toby1973]

My son keeps getting kicked from all his fifa games on PlayStation network, the ps5 is connected by a Ethernet cable. It keeps saying the cable is disconnected, tried a different port on the hub still happening. The hub is in living room and ps5 is in loft bedroom. 

[TechmanagerMal]

@Toby1973 

Have you tried another cable?

[Chrisee]

@Toby1973 ethernt cables can break especially if forced around to tight a bend one strand of the 8 broken is enough to cause the issue. Also check the physical lock on each plug has not broken off as then the plug can easily slip out of the socket.

[Toby1973]

@TechmanagerMal 

Hi, I've tried a different cable, the same sort but different 

[Toby1973]

@TechmanagerMal @Chrisee 

Will the quality of the cables make a difference? It's been working fine for over 12 months only started recently, my other son has the same sort of cable Giotto his desktop pc, no issues 

[Chrisee]

@Toby1973 assuming your current cable is Cat5e upgrading cable will not make any difference Cat5e supports gigsbit speeds over 50m. 

[Toby1973]

Thx all for responding, I've been on phone to sky for over 1 hr again today same problem as last week, can't connect to PlayStation network & random websites through my hub, when hun disconnected and I use mobile data there's no problem, the websites are random for example, eBay, very.  Tried resetting everything, leaving switched of, check broadband shield. No solution. 

 

[jamesn123]

@Toby1973 
Perhaps its the ethernet port on the PS5?