Engineer has missed 2 activation dates and Sky 2 promised contact dates

[KennyS4]

Signed up for Skybroadband on 13/6. Given an installation date of 24/6 between 1-6pm

informed openreach would visit and inspect and a sky hub posted out.... so far so good.

An openreach person came out checked my home and went to nearest box to tag cable for Sky engineer to activate. He told me I was good to go on 24/6.

no hub by 24/6 and no engineer called. I waited 2 days with no communication, so rang Sky and over an hour on phone with 3 different people..... Told new date was 2/7 and engineer would have a hub. I was to receive a text on 25/6 and 2/7.....received no texts on dates.

since then, still never heard anything from Sky, so sent an email complaining. This wasn't acknowledged.

i have paid the usual refundable £5 at sign up, and an account number issued, but that's it. Seems I am also due compensation for missed engineer visit and daily fee for each day that passes. ALL I WANT IS SOMEONE AT SKY TO ACTIVATE MY BROADBAND, AND SOMEONE AT SKY SPEAK, SMS OR EMAIL ME WITHOUT TELLING LIES.

If this is the Sky experience with a new customer, then I hate to see what my future holds with them. I am doing all the chasing with 3 calls totalling 3 hours as well as 2 emails

can I just walk away, due to their unacceptable service and not activating broadband. I do not want them coming after me for contract braking etc.

[Lisa-P1987]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
 

[KennyS4]

I got an email to say I would get a phone call today 6/7.    
you can guess, no one has called me 

[Chrisee]

@KennyS4 Use the chat link that has been added to the pages in the forum to start a chat tomorrow. 

[StillOnHold]

My advice, based on experience, find another provider.
We waited 9 months for Sky Business fibre line to be installed, received 5 months compensation because they refused to acknowledge the initial installation date.  And just because they have connected some cable to you property, it doesn't mean you will get internet. We still waiting for the internet to actually work 8 weeks after the apparent connection date. 3 engineers in 6 days. Today's engineer - no communication - is "working outside the property". So for the 50th day, I am working off my own phone data as the dongle is through a provider that has poor coverage here.

The only part that is never broken is Sky billing and taking the money!