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Discussion topic: Empty box delivered

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Avatar for buddie1
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This message was authored by: buddie1

Message posted on ‎28 Oct 2024 08:08 PM

Empty box delivered

I took delivery of my sky max hub. The Royal Mail driver explained the seal on the boxwas broken and the box was empty. It's could not find somewhere online to notify Sky about this. The engineer is due in 2 days to install the fibre cable. Can they still connect it without the hub being available.

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Avatar for TimmyBGood
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This message was authored by: TimmyBGood

Message posted on ‎28 Oct 2024 08:10 PM

Re: Empty box delivered

Posted by a Superuser, not a Sky employee. Find out more
@buddie1 wrote:

 Can they still connect it without the hub being available.

Yes: you just won't be able to make use of the broadband itself.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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