This discussion topic has been answered Discussion topic: Email Content is not downloading
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Message posted on 05 May 2024 10:02 AM
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Since moving to Sky Broadband, my email content is not downloading, including images and I keep getting notes every time I get a mail shot. I don't have Sky email and have checked my email settings and just want things back they way I had set them. I also have a tracking dyslexia and really struggle with these help pages, and I need to see my emails - thanks
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Message posted on 05 May 2024 10:16 AM
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Have you checked your Sky Broadband Shield settings:
https://broadbandshield.sky.com/
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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Message posted on 05 May 2024 10:16 AM
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Have you checked your Sky Broadband Shield settings:
https://broadbandshield.sky.com/
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 05 May 2024 10:27 AM
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Re: Email Content is not downloading
Thanks, I can't see anything helpful there as it's not sensitive content, so other than turning it off all together, I don't understand how that will help, and it's messages from my bank and everything.
Message posted on 07 May 2024 12:10 PM
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Re: Email Content is not downloading
Usually turning it off completely will solve the issue, at least it has for other people in the past. It seems to be the way Sky Shield filters DNS content, wherever the images are being downloaded from Sky Shield is seeing that as spam/malware etc.
Myself & Others offer our time to help others, please be respectful.
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