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Discussion topic: Drop in speeds

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This message was authored by: Charlotte0807

Message posted on ‎13 Sep 2024 11:38 AM

Drop in speeds

We are consistently experiencing drops in speed - meaning evening playing a video on Instagram or TikTok for example is buffering and not loading. Done multiple speed tests when this is happening and speeds are coming back as low as 1.67mbps. 

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Message posted on ‎13 Sep 2024 11:41 AM

Re: Drop in speeds

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@Charlotte0807  black or white router from Sky?

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This message was authored by: Charlotte0807

Message posted on ‎13 Sep 2024 11:43 AM

Re: Drop in speeds

@Highlinder 

black. 

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This message was authored by: Highlinder

Message posted on ‎13 Sep 2024 11:58 AM

Re: Drop in speeds

Posted by a Superuser, not a Sky employee. Find out more

@Charlotte0807 Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101...

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