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Discussion topic: Download speed

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This message was authored by: DE950

Download speed

Just switched to fibre 500 but when I rune speed tests not seeing any download speed over 200 mbps (and that is only when sitting next to the router).  Advice please. 

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This message was authored by: Doc5907

Re: Download speed

Posted by a Superuser, not a Sky employee. Find out more

@DE950 wrote:

Just switched to fibre 500 but when I rune speed tests not seeing any download speed over 200 mbps (and that is only when sitting next to the router).  Advice please. 


@DE950 

Try switching off both the Sky Max hub and the Openreach ont at the mains.

Wait 5 minutes.

Switch on ont and wait till it shows 2 green (or yellow) lights, then switch on Sky hub.

 

Once White light is shown goto mysky app and choose Broadband then service checker to see if everything looks okay. You can test broadband (click on Sky broadband>>>test my broadband) to check speed to your hub. If its around the 500mbps range and your wifi speed test checks are still 200 mbps it could be the device your doing the speed test on is limiting WiFi speeds.

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Sky Q 1TB UHD
LG TV
Sky Mobile
Sky Max Full Fibre 500 broadband
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