Intermittent and slow WiFi in all rooms

[Twain]

Hi, I have had sky broadband for a few weeks now. From day 1 the WiFi was pretty poor and kept dropping out. I put it down to it just needing to sort itself out but it hasn't. No matter what room, how close or far from the hub the devidlce is, where the hub is or what the device is (phone's, PC's, TV's, sky TV) the WiFi is awful. It randomly disconnects quite often and speeds are way down at around 30mbps when it is connected. When devices are wired the connection and speeds are perfectly fine. Leads me to think there's a problem with my hub. Can anyone help? Or suggest a fix?

[Greenfingers001]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[Twain]

Hi, it's still a problem. I've been waiting for a response from you guys. 

[Addie15]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147