This discussion topic has been answered Discussion topic: Do I need by to set up internet socket
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Message posted on 11 Jan 2024 07:02 PM
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Do I need bt need to set up internet line before connecting sky broadband? If so how do I do this?
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Message posted on 12 Jan 2024 04:00 PM
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Any such work is by Openreach, not BT. While Openreach Ltd is a division of BT Group, they are required to be operationally independent, and referring to 'BT' in this context does risk confusing things.
If there's not already a copper circuit or optical cable at the address, or where the copper is due to be replaced by optical, scheduling Openreach to do the work is something the ISP books when it receives a customer order for broadband.
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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Message posted on 12 Jan 2024 03:33 PM
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Re: Do I need by to set up internet socket
@MegGriff Do you have a phone line already coming to the property?
If you have found this solution helpful please tick this as the answer.
Message posted on 12 Jan 2024 04:00 PM
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Any such work is by Openreach, not BT. While Openreach Ltd is a division of BT Group, they are required to be operationally independent, and referring to 'BT' in this context does risk confusing things.
If there's not already a copper circuit or optical cable at the address, or where the copper is due to be replaced by optical, scheduling Openreach to do the work is something the ISP books when it receives a customer order for broadband.
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Message posted on 12 Jan 2024 06:15 PM
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Re: Do I need by to set up internet socket
Thank you so
much for your help! Open reach are coming out to set up a fixed line shortly.
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