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Message posted on ‎01 Oct 2024 04:54 PM

Do I need an engineer - ex virgin customer

My flat had Virgin Broadband.  I have ordered Sky.  Do I really need an engineer or should I just be able to plug in and go.  Thanks 

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Message posted on ‎01 Oct 2024 04:58 PM - last edited: ‎01 Oct 2024 05:00 PM

Re: Do I need an engineer - ex virgin customer

Posted by a Superuser, not a Sky employee. Find out more

@Amylm82 

 

Like any other Openreach ISP, Sky cannot use Virgin cable or other infrastructure.

 

Depending on the results of the Wholesale Checker which @cookiemonsteruk linked to above, Sky Broadband requires either an Openreach copper line and master socket or an Openreach optical cable and ONT.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

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This message was authored by: cookiemonsteruk

Message posted on ‎01 Oct 2024 04:56 PM

Re: Do I need an engineer - ex virgin customer

Posted by a Superuser, not a Sky employee. Find out more

@Amylm82 

 

Could you enter your full address below and copy and paste the notes below the table

 

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

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This message was authored by: TimmyBGood Answer

Message posted on ‎01 Oct 2024 04:58 PM - last edited: ‎01 Oct 2024 05:00 PM

Re: Do I need an engineer - ex virgin customer

Posted by a Superuser, not a Sky employee. Find out more

@Amylm82 

 

Like any other Openreach ISP, Sky cannot use Virgin cable or other infrastructure.

 

Depending on the results of the Wholesale Checker which @cookiemonsteruk linked to above, Sky Broadband requires either an Openreach copper line and master socket or an Openreach optical cable and ONT.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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