Delayed broadband installation

[Appah1]

Spoiler

I open and subscribed to smy broadband over two months ago and till date it's not been installed. 3 engineers had come ro do an assessment of my apartment Installation is due today, only for the engineer to say my apartment is flat-roofed and that he can't do it. Another specialist has to be the one to do it.

Meanwhile it's over two months I subscribed and do not v broadband.  I want to cancelled and also need an active email for sky support ibcan write/vent to for cancellation 

[GD1]

@Appah1  To cancel you need to call.  To raise a complaint see here https://www.sky.com/help/articles/how-to-make-a-complaint

[Appah1]

Thank you