Discussion topic: Frustrating

This message was authored by: Pamela4 · ‎30 Oct 2023

Having trouble with my Broadband connection. Been through all the online steps. Fault has been found with a connection to my hub, but that's as far as I get. Fill in the form to get an engineer out and it never goes through. Can't speak to anyone... going round in circles. Bills are paid. Sky customer for years. Would really like to speak to a human.

This message was authored by: cookiemonsteruk · ‎30 Oct 2023

@Pamela4

Are you using 4g/5g mobile data when running the test. ?

Is the internet light amber on your hub?

Could you post your hub stats

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

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Discussion topic: Frustrating

Frustrating

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