DNS Issues?

[cookiemonsteruk]

@BRONX+BOMBER 

It does appear to be an issue with whomever hosts the website. Dns checks are reporting domain name does not exist. So not a sky issue

[cookiemonsteruk]

@BRONX+BOMBER 

@TimmyBGood and all checks on mxtoolbox report the same

[BRONX+BOMBER]

thanks ive just rung the guy who oversees the servers and he is having a look at it  glad to know its not at my end

[TimmyBGood]

@cookiemonsteruk  @BRONX+BOMBER 

There appear to be cached results lower down the DNS tree, so the site resolved for me on its second attempt (over a BT Business Broadband link which uses BT DNS first and then fails over to Google DNS)

[BRONX+BOMBER]

my mate is checking the server as im typing this but cant find a problem where should he be looking

[TimmyBGood]

@BRONX+BOMBER 

It's the nameserver for the domain that's the issue, not the webserver providing the site hosting.  The site is there, but browers can't find it because the domain name isn't resolving properly.

[BRONX+BOMBER]

Thanks for all your advice my friend is trying to ring the nameserver people but there is no reply?  I dont want to be a nuisance, but are you sure the problem isnt with SKY but with my mate's  name server? He is now in a quandry..I dont know how you found this out <g> All I can say are that there are some clever people around..

[BRONX+BOMBER]

Hi is a bit perplexed as there are still people accesing the wiganworld site?

[jamesn123]

@BRONX+BOMBER 

I can access the site so the issue may have been fixed. You likely need to reboot your Sky hub & your device for the DNS changes to take effect

[TimmyBGood]

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@BRONX+BOMBER wrote:

 my friend is trying to ring the nameserver people but there is no reply?

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That might be a clue they are a bit busy ; )

I'd suggest not worrying about it for a while: typically such issues get resolved without customer intervention.

[BRONX+BOMBER]

Hi Yes some peple can still access the site That's where my mate is at a loss to know why some people can and I can't? He dosent know how many other people are in the same predicament?

[TimmyBGood]

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@BRONX+BOMBER wrote:

That's where my mate is at a loss to know why some people can and I can't?

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DNS resolution is not the same for everyone: it depends on lots of factors, including which ISP they are with and their own router and client device configuration.

[BRONX+BOMBER]

Glad to know that I don't have to keep complaining to SKY if thats the case?. I'll leave it up to my friend to sort it with the people at nameserver.

Timmy Just to clarify what you said that you did mangae to access the web site using the BT DNS but failed using the GOOGLE DNS? Please excuse my ignorance I just want to pass on the correct information..

[LGUser]

I'm using Google DNS and I cannot get to the site.

[BRONX+BOMBER]

Thanks for the information.