Contract Termination Request – Service Unavailable at New Address

[Koala7]

I am halfway through my 24-month contract and will be moving home in late September. At my new address, Sky services are available but not the package I am contracted to. I have been told I must start a new 24-month contract instead.

This is not acceptable. Sky is unable to provide the service I am paying for, which puts Sky in breach of contract. It is therefore unreasonable to charge me early termination fees.

I am requesting that my contract be closed on my move-out date with no penalties.

[JimM1]

@Koala7 Best off luck with that, you need to call sky, posting on the Forum gets you nowhere at all!

[Daniel0210]

@Koala7 

In case you’re not aware you aren’t contacting Sky Customer Services on here. This is a customer led discussion forum where Sky customers are available to try to help other customers.

What Sky have suggested (starting a new 24 month term) is quite normal but I'm not sure why early termination charges would apply as you are continuing as a Sky Broadband/Talk customer. You will need to contact Sky again to discuss your options.

[Koala7]

have been calling them all morning, wasting my entire morning, but it still led nowhere. They told me it’s not an option. I don’t know what to do.

[TimmyBGood]

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@Koala7 wrote:

At my new address, Sky services are available but not the package I am contracted to. 

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Typically that will depend on whether the national FTTP rollout has reached the new address.

[Daniel0210]

@Koala7 

Have you tried to arrange this by cancelling your subscription at your current address and starting a new one at the new address which might be where the problem lies.

Try arranging a Sky Home Move

https://www.sky.com/moving-home

but it does involve starting a new 24 month discounted deal. 

[Koala7]

Sorry I don't understand...

What Sky told me is that Sky do not sell Sky Broadband Superfast at my new address. Sky Full Fibre75 is its substitute. Even if it's a switch, I would need to sign another 24-month with them.

[Koala7]

If I cancel I need to pay an early termination fee...

[daveNOS]

@Koala7 Sky would not be in breach of contract, the contract is for a service to one address(that being the address on the contract).

Moving home will almost always involve a new contract for broadband, every time I've moved that has been the case and that's with multiple providers.