03 Jul 2024 07:57 PM
Upgraded router a month ago - constant buffering, phones not connecting to WiFi. Cant get any sense online as I can't get past the how did I buy my skyglass - I don't have skyglass. I'm not IT savvy & totally confused 🫤
04 Jul 2024 08:06 AM
Posted by a Superuser, not a Sky employee. Find out more@Margo44 sounds like many other people find is a single wifi router is not enough to give wifi signal through out your home. This is especially common if you have an older home with solid walls or a house with multiple levels. You can call Sky and they will offer to sell you their Sky Wifi Max add-on which can have up,to 3 wifi extenders for an extra £7.50 a month which can help and usefully comes with an option to get an engineer out to advise on what is required if the basic hub and one extender doesnt work.
Alternatively you can buy any number of third party systems if your prefer and most of these are not complex to install but can be daunting if you dont know someone who can help
04 Jul 2024 08:06 AM
Posted by a Superuser, not a Sky employee. Find out more@Margo44 sounds like many other people find is a single wifi router is not enough to give wifi signal through out your home. This is especially common if you have an older home with solid walls or a house with multiple levels. You can call Sky and they will offer to sell you their Sky Wifi Max add-on which can have up,to 3 wifi extenders for an extra £7.50 a month which can help and usefully comes with an option to get an engineer out to advise on what is required if the basic hub and one extender doesnt work.
Alternatively you can buy any number of third party systems if your prefer and most of these are not complex to install but can be daunting if you dont know someone who can help
05 Jul 2024 06:07 PM
Thanks for the advice
No problem. Browse or search to find help, or start a new discussion on Community.
On average, new discussions are replied to by our users within 4 hours
New Discussion