Connection keeps freezing been doing it over a week

[Kazey]

The WiFi connection keeps pausing so can't watch TV well also phones and ipads are not working keeps go8ng on and off we've unplugged restart every and still doing it it's been like this over a week and the amount I pay this shouldn't happen

[Highlinder]

@Kazey  Are any of the lights changing colour when this happens? Do they stay all green or does the Internet light go amber or red?

[Kazey]

No no they don't but tv phones and ipads keep freezing and it's starting to get anouying and it'd joy not kazey its not in kazey so don't know how kazey as come up 

[Highlinder]

@Kazey  Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

Can you run this before turning things off and back on to see if it picks up any faults.

[Kazey]

Says we got a connection problem but sky experts phone line is not answering so are phone tomorrow but I'm paying for sky and its been like this over a week this isn't on there's loads of times I've phoned regarding this for a year or more it needs sorting or I'm going to have to go with a different supplier and I've been with sky for years but can't put up with my program freezing tablets freezing and Internet not contacting with phones 

[sarah61]

mines  been same  last few  weeks  getting  fed  up of the poor service iam getting  now

[Paul203]

My connection changed from a consistent 25mB to an apparently consistent 5.6mB on 21st Sept. The broadband checker confirms there's a problem, says let's fix it, runs all the tests and says all's we'll - but it's still 5.6mB (download around 2mB, upload 4-5mB!) - what's going on? Yo8 area.

[Kazey]

I'm going to phone tomorrow to get it sorted 

[Paul203]

Strangely when we got up this morning it was back up around 24mB - coincidence???