Sky Broadband Issues AGAIN

[Kreem]

As of yesterday, my broadband dropped from its usual 30mbps to around 9mbps - I also noticed there is no dial tone on the landline too. I've tried all the usual stuff, but this is obvious an issue outside my control. Sky used to be super reliable (for me at least) but lately its just the opposite. Maybe time to jump ship..

[Chrisee]

@Kreem if you have a fault on your line changing ISPs wont sort it if they use the same line. If the connection test in the My Sky app doesnt offer to book an engineer's check call Sky to report the fault.

If you post your hub's stats somebody can probably tell you what's wrong. See Find your Sky Broadband router statistics

[Kreem]

Hi - thanks for your reply.  Yes, I realise this now.  I've booked an BT engineer now and hopefully he can diagnose the issue (probably condensation/corrosion somewhere).  

Really wish BT would hurry up and bring fibre to my neck of the woods...

[Chrisee]

@Kreem you have not "booked a BT engineer" Sky have booked an Openreach engineer to check your line. That is not splitting hairs its an important difference. While Openreach are part of the BT group they operate independently and are required by Ofcom to deal with their customers who are Communication Providers like Sky, BT Retail, Talk Talk etc equally. Openreach do not deal with end customers. 

[Kreem]

@ChriseeThanks for correcting my foolish error.  Now I know it was an Openreach engineer rather than a BT engineer has really helped resolve my issue...