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Discussion topic: Connection keeps dropping in & out

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This message was authored by Ryanrkh This message was authored by: Ryanrkh

Connection keeps dropping in & out

Last two days my Broadband keeps dropping in & out.

 

My broadband hub Internet light keeps turning off then flashing Amber for ages. Then turns off again and goes through the same process until I reset it or let it work itself out. 

 

The time between it happening can be from an two hours or 15 mins. It's getting worst and I've tried all ways to fix from reset and other steps recommended

 

I'm on ultrafast broadband so bit confused on what is happening. 

 

Anyone know what I'm supposed to do? 

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This message was authored by GD1 This message was authored by: GD1

Re: Connection keeps dropping in & out

Posted by a Superuser, not a Sky employee. Find out more

@Ryanrkh   Please can you post your router stats so the forum can advise on any issues. This link explains how to do that https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


This message was authored by Highlinder This message was authored by: Highlinder

Re: Connection keeps dropping in & out

Posted by a Superuser, not a Sky employee. Find out more

@RyanrkhHave you tried to run the broadband test during one of these drop outs. I take that none of the lights on the ONT change either?

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
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