Connected without internet

[Marta92]

We have had connection without internet since  27th December, we have tried all the suggested steps and nothing has worked.  It has been a nightmare since both me and my partner work from home. We need to get this sorted as soon as possible. We have already contacted sky for a technician but haven't received a confirmed date yet. 

[Addie15]

Hi there, @Marta92. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147