Connected without Internet

[Kirsty+help+me]

My WiFi keeps cutting out saying connect without Internet but when I go on my broadband checker it says everything is fine 🤦‍♀️ It's been doing this alot recently and I'm starting to wonder why I'm paying for Internet that barely works

[JimM1]

@Kirsty+help+me If the online broadband checker is not helping, you can call sky and the agent can run a diagnostic on your line, this is more intrusive testing but can show more potential faults. Call sky on 150 from your landline phone if you have one connected.

[Annaw10]

Same mines terrible use phone data more than the WiFi ad it never works and it always says its fine

[JimM1]

@Annaw10 Same reply see post 2, with regards to your issue.

[Kirsty+help+me]

I dont have landline just broadband only, I'll have to find the number and give them a ring tomorrow but thanks for the help hopefully they can figure out what's wrong 🙂 

[JimM1]

@Kirsty+help+me If you follow the link posted below and post your stat's we can take a look at them also please follow to the end you will also see a picture of what is needed.

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717