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Discussion topic: Connected without Internet

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This message was authored by Kirsty+help+me This message was authored by: Kirsty+help+me

Connected without Internet

My WiFi keeps cutting out saying connect without Internet but when I go on my broadband checker it says everything is fine πŸ€¦β€β™€οΈ It's been doing this alot recently and I'm starting to wonder why I'm paying for Internet that barely works
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This message was authored by JimM1 This message was authored by: JimM1

Re: Connected without Internet

@Kirsty+help+me If the online broadband checker is not helping, you can call sky and the agent can run a diagnostic on your line, this is more intrusive testing but can show more potential faults. Call sky on 150 from your landline phone if you have one connected.

This message was authored by Annaw10 This message was authored by: Annaw10

Re: Connected without Internet

Same mines terrible use phone data more than the WiFi ad it never works and it always says its fine
This message was authored by JimM1 This message was authored by: JimM1

Re: Connected without Internet

@Annaw10 Same reply see post 2, with regards to your issue.

Kirsty+help+me
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This message was authored by Kirsty+help+me This message was authored by: Kirsty+help+me

Re: Connected without Internet

I dont have landline just broadband only, I'll have to find the number and give them a ring tomorrow but thanks for the help hopefully they can figure out what's wrong πŸ™‚ 

This message was authored by JimM1 This message was authored by: JimM1

Re: Connected without Internet

@Kirsty+help+me If you follow the link posted below and post your stat's we can take a look at them also please follow to the end you will also see a picture of what is needed.

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717

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