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Discussion topic: No internet light

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alexber
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This message was authored by alexber This message was authored by: alexber

No internet light

‎15 Mar 2024 05:44 PM

Hi there, the other two lights on our box are green but the internet light won't light up having turned it off & in numerous times. We have no internet or Sky TV working currently.  

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Archibald84
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Re: No internet light

‎15 Mar 2024 06:59 PM

Having the same issue, mine has been off and on for the past couple days 

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Highlinder
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Superuser
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Re: No internet light

‎15 Mar 2024 09:01 PM

Posted by a Superuser, not a Sky employee. Find out more

@alexber  & @Archibald84  Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
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