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Discussion topic: Connected to broadband but no wifi

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This message was authored by: EmT18

Message posted on ‎10 Jun 2024 09:31 AM

Connected to broadband but no wifi

Hello

we set up sky at the weekend and have had no issues. This morning it was working then just cut out and now I  just have the error message that there is no Wi-Fi connection but the broadband is working. 
I've tried switching everything on and off and resetting the WPS button but still no connection and now it says I might need a booster? 

 

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Avatar for Chrisee
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This message was authored by: Chrisee

Message posted on ‎10 Jun 2024 09:39 AM

Re: Connected to broadband but no wifi

Posted by a Superuser, not a Sky employee. Find out more

@EmT18 whst do the lights on the hub tell you see https://www.sky.com/help/articles/hub-lights-explained-start?

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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This message was authored by: EmT18

Message posted on ‎10 Jun 2024 09:46 AM

Re: Connected to broadband but no wifi

They are all on and green

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