Discussion topic: Connect a new router

This message was authored by: Cindia · ‎23 Dec 2024

We moved to a new house and we have a router but we don't have Internet access and we want to repurchase the plan to use the Internet.

This message was authored by: Daniel0210 · ‎23 Dec 2024

@Cindia

Your post is a little unclear so

were you a Sky Broadband customer at your previous address?

if so, did you contact Sky regarding a 'Home Move'?

See this link

https://www.sky.com/moving-home

▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

This message was authored by: TimmyBGood · ‎23 Dec 2024

@Cindia

If you didn't order a Home Move for Sky Broadband from your previous address several weeks ago, unfortunately you aren't going to have service until some time in January.

* * * * * * *
Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

Discussion topic: Connect a new router

Connect a new router

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