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Discussion topic: Connect a new router

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Avatar for Cindia
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This message was authored by: Cindia

Message posted on ‎23 Dec 2024 04:09 AM

Connect a new router

We moved to a new house and we have a router but we don't have Internet access and we want to repurchase the plan to use the Internet.

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Avatar for Daniel0210
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Superuser
This message was authored by: Daniel0210

Message posted on ‎23 Dec 2024 04:40 AM

Re: Connect a new router

Posted by a Superuser, not a Sky employee. Find out more

@Cindia 

Your post is a little unclear so 


were you a Sky Broadband customer at your previous address? 

 

if so, did you contact Sky regarding a 'Home Move'?


See this link

https://www.sky.com/moving-home 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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This message was authored by: TimmyBGood

Message posted on ‎23 Dec 2024 09:11 AM

Re: Connect a new router

Posted by a Superuser, not a Sky employee. Find out more

@Cindia 

 

If you didn't order a Home Move for Sky Broadband from your previous address several weeks ago, unfortunately you aren't going to have service until some time in January.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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