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Avatar for Rockyrfc
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This message was authored by: Rockyrfc

Message posted on ‎24 Sep 2024 05:32 PM

Complaint

Complaint

 

we have had no internet today, the hub is all correct and lit up, however there is no connection at all.

 

terrible service I have only just joined 

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Avatar for Metis
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This message was authored by: Metis Answer

Message posted on ‎24 Sep 2024 06:14 PM

Re: Complaint

Hi, 

 

Did you try? 

 

Press and HOLD the WPS button on the side of the sky hub, until the white light on the front starts flashing green. 

 

When it stops, try and connect. 

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Avatar for GD1
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This message was authored by: GD1

Message posted on ‎24 Sep 2024 05:40 PM

Re: Complaint

Posted by a Superuser, not a Sky employee. Find out more

@Rockyrfc  If today is the day service goes live it can take up to midnight to be present.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Rockyrfc

Message posted on ‎24 Sep 2024 06:09 PM

Re: Complaint

I have had this for 3 weeks 

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This message was authored by: Metis Answer

Message posted on ‎24 Sep 2024 06:14 PM

Re: Complaint

Hi, 

 

Did you try? 

 

Press and HOLD the WPS button on the side of the sky hub, until the white light on the front starts flashing green. 

 

When it stops, try and connect. 

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This message was authored by: Rockyrfc

Message posted on ‎24 Sep 2024 07:24 PM

Re: Complaint

Brill, thanks very much 

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This message was authored by: curiousgiraffe

Message posted on ‎24 Sep 2024 07:25 PM

Re: Complaint

it doesn't work 

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Message posted on ‎24 Sep 2024 07:27 PM

Re: Complaint

Posted by a Superuser, not a Sky employee. Find out more

@curiousgiraffe In which case whatever issue you have is different as the reset works for the Sky Max hub bug where nonSSIDs are broadcast.

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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This message was authored by: curiousgiraffe

Message posted on ‎24 Sep 2024 07:52 PM

Re: Complaint

I've tried unplugging it multiple times, holding the reset button and the side button. nothing changes . the only green lights that turn on are power and WiFi. 

 

nothing is connecting 

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