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Discussion topic: Complaint

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Rockyrfc
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Complaint

‎24 Sep 2024 05:32 PM

Complaint

 

we have had no internet today, the hub is all correct and lit up, however there is no connection at all.

 

terrible service I have only just joined 

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Metis
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Re: Complaint

‎24 Sep 2024 06:14 PM

Hi, 

 

Did you try? 

 

Press and HOLD the WPS button on the side of the sky hub, until the white light on the front starts flashing green. 

 

When it stops, try and connect. 

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GD1
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Superuser
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Re: Complaint

‎24 Sep 2024 05:40 PM

Posted by a Superuser, not a Sky employee. Find out more

@Rockyrfc  If today is the day service goes live it can take up to midnight to be present.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


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Rockyrfc
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Re: Complaint

‎24 Sep 2024 06:09 PM

I have had this for 3 weeks 

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Metis
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Re: Complaint

‎24 Sep 2024 06:14 PM

Hi, 

 

Did you try? 

 

Press and HOLD the WPS button on the side of the sky hub, until the white light on the front starts flashing green. 

 

When it stops, try and connect. 

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Rockyrfc
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Re: Complaint

‎24 Sep 2024 07:24 PM

Brill, thanks very much 

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curiousgiraffe
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Re: Complaint

‎24 Sep 2024 07:25 PM

it doesn't work 

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Chrisee
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Superuser
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Re: Complaint

‎24 Sep 2024 07:27 PM

Posted by a Superuser, not a Sky employee. Find out more

@curiousgiraffe In which case whatever issue you have is different as the reset works for the Sky Max hub bug where nonSSIDs are broadcast.

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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curiousgiraffe
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Re: Complaint

‎24 Sep 2024 07:52 PM

I've tried unplugging it multiple times, holding the reset button and the side button. nothing changes . the only green lights that turn on are power and WiFi. 

 

nothing is connecting 

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