Compensation

[Shauny67]

Hi, I am due compensation this week from sky regarding the issues i had i spoke to someone yesterday and they informed me that i would oy get this as a credit to my account. Therefore i phoned ofcom who sky deal with also and i was told this is untrue this compensation can be put on as a credit to my account or i can get a back transfer or sent out a cheque. 

[GD1]

@Shauny67  Any Auto Compensation is added as a credit twards your broadband bill, Sky won't transfer to your bank or  send a cheque, this would only happen if you left Sky and a credit was still showing on your account.

[Daniel0210]

@Shauny67 

What broadband issues did the compensation relate to?

My understanding is that OfCom rules state it will remain on your bill as a credit unless you agree otherwise at the time. 

[daveNOS]

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@GD1 wrote:

@Shauny67  Any Auto Compensation is added as a credit twards your broadband bill, Sky won't transfer to your bank or  send a cheque, this would only happen if you left Sky and a credit was still showing on your account.

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@GD1 Sky can and should transfer the credit if requested by the customer to their bank account, that is stipulated in the Ofcom rules.

@Shauny67 You have every right to request it be paid in to your bank account. 

[Shauny67]

A got an email Thursday saying it would credit my account. I when phoned and was told it can actually be transferred so they said it's sent it will be in my bank in 3-5 working days.