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Discussion topic: City Fibre Down

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This message was authored by: Psy2007

Message posted on ‎07 Nov 2025 07:48 AM

City Fibre Down

The service light on the City Fibre box is out. Have contacted City Fibre but hey have just told me to contact my broadband provider.
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Avatar for Daniel0210
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Superuser
This message was authored by: Daniel0210

Message posted on ‎07 Nov 2025 08:00 AM

Re: City Fibre Down

Posted by a Superuser, not a Sky employee. Find out more

@Psy2007 

That presumably will be Sky. You aren’t communicating with Sky by posting on here. This is a customer ➡️ customer discussion forum where we try to help other Sky customers.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
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Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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Avatar for TimmyBGood
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This message was authored by: TimmyBGood

Message posted on ‎07 Nov 2025 08:35 AM

Re: City Fibre Down

Posted by a Superuser, not a Sky employee. Find out more
@Psy2007 wrote:
 Have contacted City Fibre but hey have just told me to contact my broadband provider.

That's correct: in this case Sky is the ISP and CityFibre is the network maintainer, so faults are logged with Sky for CityFibre attention.

 

The same would be the case for Sky broadband over an Openreach circuit.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
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