@George2212
Have you kept your proof of posting / tracking information / email from Sky confirming the package is with the courier?
Sky use Unipart to deal with returns and they are taking a number of weeks to process equipment at their warehouse.
With or without proof of posting we would normally escalate this to Sky on here via their Messaging Team, but unfortunately the process is currently switched off and will be unavailable for about another week. You can contact Sky by other means; through social media, Sky Assistant or by calling in perhaps.
Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t allow them on the forum.
▪️I AM NOT A SKY EMPLOYEE (not even undercover)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
