Charge for no return equipment, I’m disabled and couldn’t get to post office

[Ali118]

I've been charged for not returning sky equipmemt

I'm disabled and couldn't get to the post office. I was trying to get someone to help with this but wasn't able to 

I've since arranged a collection from my home, I didn't know this was an option. 

Could I please have my charge cancelled as it's a big fee that I can't afford?

[Chrisee]

@Ali118 you are not talking to Sky directly by pisting in the forum so I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private online chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the brightly coloured chat icon which will be added to the forum pages for you to use.saving a long phone call.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @Ali118 to chat.