Cannot log into router

[AM2205]

Hi all,

I've followed similar threads to log into router settings, but suggestions don't work for me.

I just get an error message saying it times out if I just type 192.168.0.1, or a slightly different error message if I type https://192.168.0.1,  saying it refused to connect.

Any suggestions?

Thanks,

[Highlinder]

@AM2205  Which router do you have from the link below.

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub 

[AM2205]

Hi Highlinder,

it's the sky broadband hub.

Thanks,

[jamesn123]

@AM2205 

Are you using any sort of 3rd party router/extender?

[AM2205]

Nope, neither.

[AM2205]

Just bumping this thread as I've not found a fix.

[jamesn123]

@AM2205 

If holding the reset button on the rear for 30 seconds doesn't solve it you may need a new router as it could have broken firmware on it. 

Also try making sure all other devices are disconnected when you try accessing the admin page.

[AM2205]

Tried that but no luck.

Surely I don't need a new router, I only got this one in December when I joined Sky(?)

[jamesn123]

@AM2205 

Faults can occur in hardware that is only a day old. It could be physical or firmware. Just because you've only had it 5 months doesnt mean its not faulty.