Appalling service

[Kyle2]

Absolutely rubbish. Not getting what I paid for, then get an email saying they can't fix it and give me a no early cancellation fee. I'd much rather you worked and I get what I pay for! Then the price still goes up but I'm still averaging 10mbps. 

would never recommend to anyone! [Removed]

Moderator note: Removed swearing

[peter-marlow+1966]

You are not talking  to  sky on here we are just fellow customers on here like yourself, i would suggest  you  contact  sky  about  this  issue  again  

[TimmyBGood]

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@Kyle2 wrote:

Not getting what I paid for, then get an email saying they can't fix it and give me a no early cancellation fee.  I'd much rather you worked and I get what I pay for!

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Typically that happens where the ISP has no confidence Openreach or their equivalent in the RoI is going to resolve an ongoing issue with a copper line.  ISPs cannot fix such things themselves because their personnel are not permitted to touch such infrastructure which is exclusively the remit of the national network maintainer.

[TimmyBGood]

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@Kyle2 wrote:

 I'm still averaging 10mbps. 

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Note that this is significant because the Universal Service Obligation is still (only) 10Mbps (although only applying to BT as the designated USO provider)