Broadband
3

Discussion topic: Cannot connect hp envy 4500 printer

Reply
Answered - Go to Answer
Joe905
What's this?
This message was authored by Joe905 This message was authored by: Joe905

Cannot connect hp envy 4500 printer

‎15 Sep 2024 10:27 AM

I have just got the new sky wifi max white router  but can no longer connect my hp envy 4500 pribter. l didn't have this problem with my old sky router black. I have tried everything I can think of. Help 🙏 

Report post
Post 1 of 4
400 Views
Reply
0 Likes
View answer in the context of this discussion

Best Answers
TimmyBGood
What's this?
Superuser
This message was authored by TimmyBGood This message was authored by: TimmyBGood Answer

Re: Cannot connect hp envy 4500 printer

‎15 Sep 2024 10:32 AM

Posted by a Superuser, not a Sky employee. Find out more

@Joe905 

 

Have you moved the wireless security from WPA3 to WPA2-PSK?

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

View this Answer within the discussion

Report post
Post 2 of 4
398 Views
Reply

Did this answer not help you?

Reply

All Replies

TimmyBGood
What's this?
Superuser
This message was authored by TimmyBGood This message was authored by: TimmyBGood Answer

Re: Cannot connect hp envy 4500 printer

‎15 Sep 2024 10:32 AM

Posted by a Superuser, not a Sky employee. Find out more

@Joe905 

 

Have you moved the wireless security from WPA3 to WPA2-PSK?

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Report post
Post 2 of 4
399 Views
Reply

Did this answer not help you?

Joe905
What's this?
Topic Author
This message was authored by Joe905 This message was authored by: Joe905

Re: Cannot connect hp envy 4500 printer

‎15 Sep 2024 11:21 AM

Take a bow sir, you are a "GENIUS" 🥸🧐😀

Report post
Post 3 of 4
385 Views
Reply
0 Likes
TimmyBGood
What's this?
Superuser
This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Cannot connect hp envy 4500 printer

‎15 Sep 2024 11:58 AM - last edited: ‎15 Sep 2024 11:58 AM

Posted by a Superuser, not a Sky employee. Find out more

@Joe905 

 

No problem.  For reference, devices of that vintage (the HP model is a decade old) cannot really be expected to handle WPA 3 (or WPA3-T) wireless encryption, which is a bit unfortunate as that's what the Max Hub uses by default.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Report post
Post 4 of 4
360 Views
Reply
0 Likes
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Search Sky Community

linear-search Created with Sketch. Search

Start a new discussion

On average, new discussions are replied to by our users within 4 hours

New Discussion