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Discussion topic: Cannot connect hp envy 4500 printer

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Joe905
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Cannot connect hp envy 4500 printer

‎15 Sep 2024 10:27 AM

I have just got the new sky wifi max white router  but can no longer connect my hp envy 4500 pribter. l didn't have this problem with my old sky router black. I have tried everything I can think of. Help 🙏 

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TimmyBGood
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Re: Cannot connect hp envy 4500 printer

‎15 Sep 2024 10:32 AM

Posted by a Superuser, not a Sky employee. Find out more

@Joe905 

 

Have you moved the wireless security from WPA3 to WPA2-PSK?

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

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TimmyBGood
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Superuser
This message was authored by TimmyBGood This message was authored by: TimmyBGood Answer

Re: Cannot connect hp envy 4500 printer

‎15 Sep 2024 10:32 AM

Posted by a Superuser, not a Sky employee. Find out more

@Joe905 

 

Have you moved the wireless security from WPA3 to WPA2-PSK?

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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Joe905
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Re: Cannot connect hp envy 4500 printer

‎15 Sep 2024 11:21 AM

Take a bow sir, you are a "GENIUS" 🥸🧐😀

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TimmyBGood
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Re: Cannot connect hp envy 4500 printer

‎15 Sep 2024 11:58 AM - last edited: ‎15 Sep 2024 11:58 AM

Posted by a Superuser, not a Sky employee. Find out more

@Joe905 

 

No problem.  For reference, devices of that vintage (the HP model is a decade old) cannot really be expected to handle WPA 3 (or WPA3-T) wireless encryption, which is a bit unfortunate as that's what the Max Hub uses by default.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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