Cannot connect hp envy 4500 printer

[Joe905]

I have just got the new sky wifi max white router  but can no longer connect my hp envy 4500 pribter. l didn't have this problem with my old sky router black. I have tried everything I can think of. Help 🙏 

[TimmyBGood · Accepted solution]

@Joe905 

Have you moved the wireless security from WPA3 to WPA2-PSK?

[Joe905]

Take a bow sir, you are a "GENIUS" 🥸🧐😀

[TimmyBGood]

@Joe905 

No problem.  For reference, devices of that vintage (the HP model is a decade old) cannot really be expected to handle WPA 3 (or WPA3-T) wireless encryption, which is a bit unfortunate as that's what the Max Hub uses by default.

[Greebothecat]

I had the same issue.

Print off a report from the printer. this will give you the printer MAC address.

Enter this MAC address manually in the SKY max hub.

Connection - WIFI - Add device manually.

Then connect to network from printer.

[PollyH57]

I'm having this issue right now but have no idea how to access the SKY Max Hub.

Please can you advise?

Thank you 🙏

[PollyH57]

How do you do this please? I'm having the same issue....

[TimmyBGood]

@PollyH57 

Max Hub administration is through the My Sky app.

https://www.sky.com/help/articles/change-wifi-max-hub-settings 

[PollyH57]

Thank you so much. Will give that a go!

[Greebothecat]

Access the sky max router in your browser by typing the address 192.168.0.1

Accessing your Sky router settings page 192.168.0.1

[Andrew6666]

ye I have the same issue, I just got sky max router and cannot connect my HP envy 4500, I'm lost

[Chrisee]

@Andrew6666 follow the advice above. However if you can link the printer up to a laptop by a USB cable and update its firmware and you should find it can get the log in from the laptop once its done that unplug it.

[Graeme63]

Brilliant. Fixed my issue too. Thanks so much