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Discussion topic: Cannot check broadbands availabilities

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This message was authored by AndyGroza This message was authored by: AndyGroza

Cannot check broadbands availabilities

Hi,

 

I have been trying to check the availabilites for broadbands for three days now. I log in, and then, when I click on "check availability", it simply states 
"

Unfortunately we can't process your request online right now

Please try again later or alternatively view the status of your account."

 

The same things goes if I pick one of the offers. Does anyone had ever encounter this problem?

 

Thanks.


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This message was authored by Chrisee This message was authored by: Chrisee Answer

Re: Cannot check broadbands availabilities

Posted by a Superuser, not a Sky employee. Find out more

@AndyGroza there can be a number of reasons for the online checker to fail which the error message fails to mention. The best idea is give Sky a call and speak to a human who can explain what is going on.

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode

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This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: Cannot check broadbands availabilities

Posted by a Superuser, not a Sky employee. Find out more

@AndyGroza 

 

Enter your full postal address and post the table after removing your address from the image

 

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

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This message was authored by Chrisee This message was authored by: Chrisee Answer

Re: Cannot check broadbands availabilities

Posted by a Superuser, not a Sky employee. Find out more

@AndyGroza there can be a number of reasons for the online checker to fail which the error message fails to mention. The best idea is give Sky a call and speak to a human who can explain what is going on.

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
AndyGroza
Topic Author
This message was authored by AndyGroza This message was authored by: AndyGroza

Re: Cannot check broadbands availabilities

Since it has been three days I was wondering if the website was down or something like that. 
But yes, I tried to call, however, I am not with Sky talk, so I am having a hard time trying to find how to contact them by phone!

This message was authored by jamesn123 This message was authored by: jamesn123

Re: Cannot check broadbands availabilities

Posted by a Superuser, not a Sky employee. Find out more

@AndyGroza 

From a non Sky line the number is 0 3 3 3 7 5 9 0 5 5 0

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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