Broadband is regularly dropping out

[JB980980]

I have only been with Sky for a couple of weeks and the broadband has been terrible. Made 3 calls to helpdesk and had a visit from a broadband technician but no improvement. Broadband drops out multiple times a day, probably every 30mins. here are the router stats...any help would be much appreciated. thanks

[Highlinder]

@JB980980  Do any of the lights change on the router when these dropouts happen. Where do you have your router situated?

[mae-3]

@JB980980 

The router stats don't reflect that and show it's been up for 2 days 5 hours. And it looks like one is using wireless, for increased range, and throughput across wireless one needs to purchase another third-party router which is generally more reliable.

The performance then hits a wireless limit and then we need more research. 😀

[JB980980]

Hi, all the lights remain green, Ethernet and WiFi both drop out. WiFi connection remains strong but I get the message no Internet. Thanks

[mae-3]

@JB980980 

So, you cannot ping the router at all, which indicates you have a faulty router it needs replacing. I will escalate if you confirm it by pinging '192.168.0.1' and posting the reply?

[jamesn123]

Hi @JB980980 

Your stats suggest you are not using ethernet at all. What is your ethernet setup? To me it just sounds like you have WiFi interference which isnt a fault as such you'd just need to try and tweak your setup.