Discussion topic: Cannot access settings
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Message posted on 26 May 2025 03:15 PM
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							Cannot access settings
						
					
					
				
			
		
	
			
	
	
	
	
	
I am using my home laptop and cannot get into change my wifi channels. I use admin to login but it will not accept either my router password nor the word sky.
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All Replies
Message posted on 26 May 2025 03:22 PM
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							Re: Cannot access settings
						
					
					
				
			
		
	
			
	
	
	
	
	
If I remember correctly the password is admin i can't remember the user name sorry
Message posted on 26 May 2025 03:25 PM
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							Re: Cannot access settings
						
					
					
				
			
		
	
			
	
	
	
	
	
I have the user name as being admin but some say password is either "sky" or the router one and neither work.
Message posted on 26 May 2025 03:27 PM - last edited: 26 May 2025 03:29 PM
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							Re: Cannot access settings
						
					
					
				
			
		
	
			
	
	
	
	
	
@LSLSLSLS What hub do you actually have take a look at the pictures!
https://www.sky.com/help/articles/set-up-hub-which-sky-hub-do-you-have
How to change your Sky wireless channel
Message posted on 26 May 2025 03:32 PM
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							Re: Cannot access settings
						
					
					
				
			
		
	
			
	
	
	
	
	
I think it is the sky max one. Black and sits at an angle because of the wires lol. Got it just a few months ago and I need to change channels as my heating thermostat won't keep connected to ehe 5ghz one. It needs a 2.4 one. I get to the settings but then each time I go into the menu along the top it asks for login and password.
Message posted on 26 May 2025 03:34 PM
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Message posted on 26 May 2025 03:34 PM
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							Re: Cannot access settings
						
					
					
				
			
		
	
			
	
	
	
	
	
@LSLSLSLS Take it you are not able to click on any off the the links sent?
Message posted on 26 May 2025 03:39 PM
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							Re: Cannot access settings
						
					
					
				
			
		
	
			
	
	
	
	
	
The problem is I get into the settings but cannot access any of the menu items without signing in somehow. I have tried using the info from the router, using admin and sky or router password. I have reset the router to factory settings. I cannot get any further than the settings first screen.
Message posted on 26 May 2025 03:43 PM - last edited: 26 May 2025 03:48 PM
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							Re: Cannot access settings
						
					
					
				
			
		
	
			
	
	
	
	
	
@LSLSLSLS How are you connecting to the hub? What device are you using to connect to the hub?
When the logon box appears there are 2 entries the first is
User Name there you put in the word admin
Password is the 2nd box. information off the label
Message posted on 26 May 2025 03:46 PM
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							Re: Cannot access settings
						
					
					
				
			
		
	
			
	
	
	
	
	
Do you mean my laptop via wifi for the settings? I can see the settings but cannot access any options within it.
The one I need to change channels for is Bosch EasyControl thermostat which apparently doesn't work on the 5GHz channel. It keeps dropping out. Everything else connects no problem to wifi.
Message posted on 30 May 2025 04:48 PM
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							Re: Cannot access settings
						
					
					
				
			
		
	
			
	
	
	
	
	
- My password doesn't work with admin nor does the password sky
 
Message posted on 30 May 2025 04:53 PM
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							Re: Cannot access settings
						
					
					
				
			
		
	
			
	
	
	
	
	
@LSLSLSLS You are trying to do it via the app as you said that you have the Sky Max hub the white one!
Message posted on 30 May 2025 05:07 PM
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							Re: Cannot access settings
						
					
					
				
			
		
	
			
	
	
	
	
	
Black hub
Message posted on 30 May 2025 05:09 PM
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							Re: Cannot access settings
						
					
					
				
			
		
	
			
	
	
	
	
	
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