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Discussion topic: Cannot access settings

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This message was authored by: LSLSLSLS

Cannot access settings

I am using my home laptop and cannot get into change my wifi channels. I use admin to login but it will not accept either my router password nor the word sky.

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This message was authored by: peter-marlow+1966

Re: Cannot access settings

Posted by a Superuser, not a Sky employee. Find out more

If I  remember  correctly  the password  is admin i  can't remember the user name sorry 

P c marlow
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This message was authored by: LSLSLSLS

Re: Cannot access settings

I have the user name as being admin but some say password is either "sky" or the router one and neither work.

 

This message was authored by: JimM1

Re: Cannot access settings

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This message was authored by: LSLSLSLS

Re: Cannot access settings

I think it is the sky max one.  Black and sits at an angle because of the wires lol.  Got it just a few months ago and I need to change channels as my heating thermostat won't keep connected to ehe 5ghz one.  It needs a 2.4 one.  I get to the settings but then each time I go into the menu along the top it asks for login and password.  

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This message was authored by: LSLSLSLS

Re: Cannot access settings

LSLSLSLS_0-1748270039752.png

 

This message was authored by: JimM1

Re: Cannot access settings

@LSLSLSLS Take it you are not able to click on any off the the links sent?

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This message was authored by: LSLSLSLS

Re: Cannot access settings

The problem is I get into the settings but cannot access any of the menu items without signing in somehow.  I have tried using the info from the router, using admin and sky or router password.   I have reset the router to factory settings. I cannot get any further than the settings first screen.

 

This message was authored by: JimM1

Re: Cannot access settings

@LSLSLSLS How are you connecting to the hub? What device are you using to connect to the hub?

 

When the logon box appears there are 2 entries the first is 

User Name there you put in the word                   admin

Password is the 2nd box.                                             information off the label

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This message was authored by: LSLSLSLS

Re: Cannot access settings

Do you mean my laptop via wifi for the settings?  I can see the settings but cannot access any options within it.

The one I need to change channels for is  Bosch EasyControl thermostat which apparently doesn't work on the 5GHz channel.  It keeps dropping out.  Everything else connects no problem to wifi.

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This message was authored by: LSLSLSLS

Re: Cannot access settings

  • My password doesn't work with admin nor does the password sky
This message was authored by: JimM1

Re: Cannot access settings

@LSLSLSLS You are trying to do it via the app as you said that you have the Sky Max hub the white one!

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This message was authored by: LSLSLSLS

Re: Cannot access settings

Black hub 

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This message was authored by: LSLSLSLS

Re: Cannot access settings

1748621323637975569806225995914.jpg

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