Discussion topic: Cancellations
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Message posted on 01 Nov 2024 08:20 PM
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Cancellations
I believe I am in the cooling off period of 31 days, I would like to cancel my subscription. As the quality of the WiFi we are receiving is not great.
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All Replies
Message posted on 01 Nov 2024 08:23 PM
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Re: Cancellations
Posting to this public forum cannot count as notification to cancel.
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Message posted on 01 Nov 2024 08:26 PM
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Re: Cancellations
You need to contact Sky and give them 14 days notice to cancel it, so you can either call or use the messaging service to do this.
https://www.sky.com/help/articles/cancel-sky-broadband
Select "No, I still need help" at the bottom of the page on the above link.
When returning the hub make sure you get and keep proof of posting.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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