Can't update or install apps on android or YouTube not working properly. Yorkshire area,

[Papat126]

Not that you would notice on home wifi

[kevinty89]

Same problem in Leeds, with Apps and You tube its only started since I signed a contract for new faster Broadband and received a new router, hmm, think problem is sky's.

[Fiona1234]

@KevNewMedia 

It's an absolute joke, ALL staff should be aware of this by now and yet I received this from customer service after the fact I said in my email that I'd tested the line on sky website and done a Google internet test AND told them about this forum!!!

I have conducted a line test on your connection, and I'm pleased to inform you that no faults were found. Your current download speed is 151.87 Mb/s, and your upload speed is 29.40 Mb/s, which is above the guaranteed speed of 100.00 Mb/s.

We're paying alot for what exactly? 

I'm switching providers and I wouldn't be surprised if others do too. Left hand doesn't know what the right hand is doing at sky 

[DRB111]

Will there be compensation for the inconvenience of all these wasted calls to call centres and financial impact of using mobile data to maintain a basic service that we already pay for?

[Dawn-Tracey]

I had engineer booked for today even tho we know it was pointless they cancelled mid morningand tried to re arrange i spoke to a lovely lady who put my complaint in cancelled the bext engineer appointment and has just messaged me to say they been informed support teams have been made aware and are investigating ut says what and where it affects too !!! Id like to hope it was already being investigated been not working too long now paying out for a service thats not working is a joke.

[Fraggs]

I wouldnt hold my or your breath for any compensation, Sky will probably say it is Openreach or someone / thing else thats at fault and not them .

Not a lawyer but guessing compensation wont happen even though I intend to ask as I am not receiving the full service I am paying for

[Moose25]

I too am having this same issue. I got through to an adviser yesterday and she checked I had reset the router to clear the channel and had tried everything else it stated online. She eventually sent me a new router as she said it may be an issue with the WiFi signal sent out. Internet is fine all showing OK but can't download any app or view YouTube without it buffering.

[Awoo]

Had a call from sky today. Reply to my complaint. Got put through to the technical team who apparently did something on my router. I've now reset it and it's made absolutely no difference.

[Moose25]

I'm also in the West Yorkshire area if this helps

[TimmyBGood]

Given this appears to be a regional issue and only affects Google services, hardware resets, router replacement and 'engineer' visits aren't going to have any effect: it's presumably something Sky and Google need to resolve at a network level appropriate to the affected area.

[PaulSy]

Yet the call centre staff are still unaware and unhelpful. Maybe a reference number that we could share and quote (a fault ID would help here???).  

[Redundantman]

Same problem here in Farsley Leeds. My son lives 3 doors away and we both have exact same problem. I am on Sky full fibre 150 and he is on Sky superfamily.. 

[Redundantman]

Previous thread should be Sky superfast.

[TheJools]

Rolling

https://x.com/ispreview/status/1881745063258255560?s=19 

[Nevershaydie]

Just liked and shared that.

I've also put in on Facebook.  Had a couple of people saying they can't use YouTube on iPhone (very prolonged buffering, same issues we're all having).  So I wonder if it affects any Google-apps regardless of phone platform.