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Discussion topic: Can't send email with Sky connection; can send in other locations. Help!

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This message was authored by SpiderCasparJack This message was authored by: SpiderCasparJack

Can't send email with Sky connection; can send in other locations. Help!

Hi

 

Since moving to Sky I can't send email from my Mac Mail but can receive.

 

I can send emails in other locations (ie not connected to my Sky Internet).

 

Some further information:

 

It did not work when tethered to my phone.

 

Have tried port 465, 587 and 25.

 

Help greatly appreciated, as this is affecting my business.


 

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This message was authored by jamesn123 This message was authored by: jamesn123

Re: Can't send email with Sky connection; can send in other locations. Help!

Posted by a Superuser, not a Sky employee. Find out more

@SpiderCasparJack 

What is your Sky Shield set to?
Can you unplug your router for 30mins to fetch a new public IP

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
SpiderCasparJack
Topic Author
This message was authored by SpiderCasparJack This message was authored by: SpiderCasparJack

Re: Can't send email with Sky connection; can send in other locations. Help!

@jamesn123 

 

Hi James

 

Thanks for the reply. Can you give me an idea of how to investigate Sky Shield. I have never heard of it. What should it be set to?

 

I can unplug my router tonight. Will it automatically find the IP?

 

Thanks

This message was authored by jamesn123 This message was authored by: jamesn123

Re: Can't send email with Sky connection; can send in other locations. Help!

Posted by a Superuser, not a Sky employee. Find out more

@SpiderCasparJack 

You can manage your Sky Shield here. Try turning it off if it isnt already off.

Your hub will fetch a new public IP automatically as long as you leave it switched off for long enough.

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
SpiderCasparJack
Topic Author
This message was authored by SpiderCasparJack This message was authored by: SpiderCasparJack

Re: Can't send email with Sky connection; can send in other locations. Help!

@jamesn123 Thanks so much for that. I'll try your recommendations asap (including the Shield right now).

 

Thanks again

SpiderCasparJack
Topic Author
This message was authored by SpiderCasparJack This message was authored by: SpiderCasparJack

Re: Can't send email with Sky connection; can send in other locations. Help!

@jamesn123 

 

Mmm Shield hasn't worked. Messages just lost in the ether.

 

Will try the router one. 

This message was authored by jamesn123 This message was authored by: jamesn123

Re: Can't send email with Sky connection; can send in other locations. Help!

Posted by a Superuser, not a Sky employee. Find out more

@SpiderCasparJack 

Changes to your Sky Shield setting can take up to 24hrs to take effect

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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