Can't access website from within sky network

[storm83]

I am not able to access the vodafone website from within my sky network but it is accessible using my mobile data connection. This is a pathping of the connection attempts

C:\Users\xxxxxxx>pathping -w 500 -q 50 -4 www.vodafone.co.uk

Tracing route to www-live.waf.digital-prod.vodafoneaws.co.uk [removed]
over a maximum of 30 hops:
0 DESKTOP-xxxxx.Home [removed]
1 SkyRouter.Home [removed]
2 97e7fef0.skybroadband.com [removed]
3 be426.pr3.thlon.isp.sky.com [removed]
4 02780e13.bb.sky.com [removed]
5 * * *
Computing statistics for 50 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 DESKTOP-xxxxxxx.Home [removed]
0/ 50 = 0% |
1 0ms 0/ 50 = 0% 0/ 50 = 0% SkyRouter.Home [removed]
1/ 50 = 2% |
2 17ms 1/ 50 = 2% 0/ 50 = 0% 97e7fef0.skybroadband.com [removed]
0/ 50 = 0% |
3 14ms 1/ 50 = 2% 0/ 50 = 0% be426.pr3.thlon.isp.sky.com [removed]
49/ 50 = 98% |
4 --- 50/ 50 =100% 0/ 50 = 0% 02780e13.bb.sky.com [removed]

Trace complete.

Are there any suggestions what may be causing this?

[Highlinder · Accepted solution]

@storm83  Have you tried leaving your router off for a set period of time to get a new IP? Take it that all other websites can be accessed?

[storm83]

I think renewing the public IP address solved the problem, although I didn't turn the router off for an extended period of time, I went to Sky Hub -> Maintenance -> Connection Status then hit Disconnect followed by Connect and I haven't seen the problem since.