0

Discussion topic: Broadband below minimum speed

Reply
This message was authored by pb224 This message was authored by: pb224

Broadband below minimum speed

Hi there I think my broadband is falling below my minimum speed guarantee. How do I submit a claim to sky?

Reply

All Replies

This message was authored by Highlinder This message was authored by: Highlinder

Re: Broadband below minimum speed

Posted by a Superuser, not a Sky employee. Find out more

@pb224 Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101...

 

Could you also run the broadband test, when it completes can you please click on " Tell me more about my connection ". This will show you the speed you are supposed to get between and your minimum and also your current speed.

 

Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.



If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 4 hours

New Discussion